Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our products, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our payment gateway.
Can I modify or cancel my order after it's placed?
For order modifications or cancellations, please contact us at elvixclothing@gmail.com as soon as possible. We can usually accommodate changes if the order hasn't been processed for shipping yet.
Shipping & Delivery
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days, depending on the destination and customs processing. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties or taxes imposed by their country.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account on our website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Please contact us at elvixclothing@gmail.com to initiate a return.
How do I exchange an item?
For exchanges, please return the original item and place a new order for the desired replacement. Contact our customer service team if you need assistance with this process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). In those cases, we'll provide a prepaid return label.
Product Information
How do I find my size?
Each product page includes a detailed size guide with measurements. If you're between sizes or have specific questions, please contact our customer service team for assistance.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices. We work with suppliers who provide fair wages and safe working conditions. We're continuously improving our sustainability efforts across our supply chain.
How should I care for my Elvix Clothing items?
Care instructions are included on the tag of each garment. Generally, we recommend washing in cold water, avoiding bleach, and air drying when possible to maintain the quality and longevity of your items.
Contact & Support
How can I contact customer service?
You can reach our customer service team by email at elvixclothing@gmail.com or by phone at +234 9130315165. We're available Monday through Friday, 9am to 6pm, and Saturday 10am to 4pm.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer competitive pricing and serve customers worldwide. Follow our social media accounts for information about pop-up shops and events.
Can I become a reseller of Elvix Clothing products?
We do offer wholesale opportunities for qualified retailers. Please contact us at elvixclothing@gmail.com with details about your business for more information on our wholesale program.